Nowadays, many online stores promise next- or even same-day delivery. A promise that can only be kept by cooperating with strong logistic partners.
Reason enough to look behind the scenes to identify the most important logistics companies of the U.S. eCommerce market.
Handling 47% of the world’s mail volume1, USPS also accounts for the largest share of the U.S. eCommerce market. 66% of the online stores analyzed cooperate with the independent establishment. UPS is placed second. 64% of U.S. eCommerce stores enlist the services of the package delivery company which is famous for the so-called pullman brown that is used for vehicles and uniforms. FedEx ranks third. Headquartered in Memphis, the courier delivers packages for 48% of the online stores analyzed. For international companies, it is quite difficult to stand up to the American trio. Only 8% of the analyzed online stores cooperate with DHL.
Nevertheless, choosing a delivery service is not an either-or decision. Over 70% of the online stores analyzed cooperate with at least two independent logistic companies. In contrast, a quarter are dependent on only one service provider. But is shipping the only option for costumers to get their hands on ordered products?
14% of the online stores analyzed also offer click & collect as part of their delivery options. Instead of waiting for their packages to arrive, customers can pick up the ordered item in a store of their choice after having ordered it online. This option is mainly offered by online stores which main category is toys, hobby & DIY or fashion.
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