Forwarding agent (shipping)

Forwarding Agent (Shipping): Meaning, Services, Benefits

Forwarding Agents play a key role in eCommerce logistics. Learn what they are, the services they offer, and the benefits of contracting them.

When importing goods, a freight forwarder is crucial for organizing transportation.

We explain what forwarding agents mean in eCommerce, the services they provide, the benefits they offer, and some examples of using forwarding agents.

What Is Forwarding Agent (Shipping)?

A forwarding agent, also known as a freight forwarder or forwarding company, is a third-party logistics provider that assists in the transportation and shipment of goods from one location to another.

Forwarding agents act as intermediaries between shippers and carriers, managing various aspects of the shipping process on behalf of their clients.

What Services Does a Forwarding Agent Provide?

Freight forwarders assist businesses and individuals, acting as go-betweens for suppliers and recipients of goods. Their services encompass:

Packing and storing items,
Managing documentation,
Planning and arranging transportation swiftly,
Handling specialized storage needs like low-temperature goods,
Securing insurance,
Handling customs procedures.

However, some freight forwarders might decline to transport certain items like dangerous goods, perishables, medicines, alcohol, or batteries. Accordingly, it is important to research which company transports what — sometimes, this information is also explicitly outlined in the policies of a forwarding agent.

Advantages of Using a Forwarding Agent

The key benefits of using a forwarding agent include:

Cost Optimization: Freight forwarder provides recommendations and advice to minimize costs, covering freight, port, customs, consular fees, documentation, insurance, and freight management expenses.
Transportation Expertise: Forwarding agents offer advice on the most suitable mode of freight transport and perform procedures for packaging, stowage, and loading.
Reservation and Distribution: Agents reserve necessary cargo space and manage storage and distribution, sometimes providing door-to-door services, streamlining the entire shipping process.
Customs Compliance: Forwarding agents handle paperwork with customs agents in other countries, ensuring that items and documents comply with customs regulations, simplifying administrative procedures.

This is just an example of the advantage that a freight agent can provide; depending on the company and the booked service, the benefits may vary.

Why Do I Need a Freight Forwarder?

If you're operating within a single customs territory, like the European Union, handling transportation on your own is relatively straightforward. However, hiring a forwarding agent can simplify the process. For companies focusing on one customs territory, particularly within a country, they often specialize in road freight transport.

Importing goods from outside the EU involves a more complex process, often requiring multimodal transport, and in such cases, the expertise of a forwarding agent is beneficial, especially for sea freight or when customs clearance is challenging.

Examples of Forwarding Agents in the World

Examples of forwarding companies include:

Kühne + Nagel
DSV
Nippon Express
DB Schenker
Bolloré Logistics
GEODIS
C.H. Robinson Worldwide
United Parcel Service (UPS)
DHL
Expeditors
Kintetsu World Express (KWE)
Ceva
Kerry Logistics

Forwarding Agent (Shipping): Key Takeaways

Forwarding agents, also known as freight forwarders, play a crucial role as intermediaries in the transportation and shipment of goods. They handle various aspects of the shipping process, acting on behalf of clients to ensure a smooth and efficient movement of goods.
Utilizing forwarding agents offers multiple advantages, including cost optimization through advice on minimizing expenses, expertise in transportation modes, and distribution management, simplifying complex administrative procedures for clients.
The key benefits of hiring a forwarding agent include cost optimization, transportation expertise, and streamlining the shipping process. These agents handle customs compliance, paperwork, and ensure that goods and documents align with customs regulations. Some well-known forwarding companies are Kühne + Nagel, DSV, Nippon Express and DHL.

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