e-Commerce Market Analysis

The eCommerce market in Indonesia

In Indonesia is the eleventh largest market for eCommerce with a revenue of US$30 billion in 2020, placing it ahead of Russia and behind Australia.

With an increase of 49%, the Indonesian eCommerce market contributed to the worldwide growth rate of 26% in 2020. Revenues for eCommerce continue to increase. New markets are emerging, and existing markets also have the potential for further development. Global growth will continue over the next few years. This will be propelled by East and Southeast Asia, with their expanding middle class and lagging offline shopping infrastructure.

The eCommerce market includes online sales of physical goods to a private end user (B2C). Included in this definition are purchases via computer as well as mobile purchases via smartphones and tablets. Excluded from the definition of ecommerceDB are the following: digitally distributed services (e.g., travel tickets), online stores dedicated to digital media downloads or streams, online stores dedicated to B2B markets, and sales between private individuals (C2C) within the eCommerce market.

The eCommerce market in Indonesia

Top online stores

The biggest player in the Indonesian eCommerce Market is jd.id. The store had a revenue of US$1.5 billion in 2020. It is followed by orami.co.id with US$178 million revenue and zalora.co.id with US$125 million revenue.

Store rankings are based on every store that generates revenue in in Indonesia. These stores can either have a national focus and only sell in their main country or operate on a global scale. For this evaluation, only revenue created in in Indonesia was considered.

One of the fastest-growing stores in the Indonesian market is dekoruma.com. The store achieved sales of about US$23.7 million in 2020. Its revenue growth amounted to 52% in the previous year.

Top online The eCommerce market stores in Indonesia by eCommerce net sales 2020 in million US$ The table shows the stores that generate the highest revenue in the Indonesian market. For this evaluation, only revenue created in in Indonesia was considered. Basis are all shops on ecommerceDB that operate in in Indonesia.

# Store
1. jd.id US$1,528m
2. orami.co.id US$178m
3. zalora.co.id US$125m
4. sociolla.com US$111m
5. bhinneka.com US$80m
The eCommerce market in Indonesia

Market size and growth rate

Revenue in 2020
US$30,309m
REVENUE
CAGR 2020-2024
15%
CAGR

Digital Market Outlook by Statista

The Digital Market Outlook presents up-to-date figures on markets of the digital economy. The comparable key figures are based on extensive analyses of relevant indicators from the areas of society, economy, and technology.
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Market expansion in in Indonesia is expected to continue over the next few years, as indicated by the Statista Digital Market Outlook. It has been predicted that the compound annual growth rate (CAGR 20-24) for the next four years will be 15%. Compared to the year-over-year growth of 49%, this decrease suggests a moderately flooded market. Another indicator of market saturation is the online penetration of 44% in in Indonesia; in other words, 44% of the Indonesian population have bought at least one product online in 2020.

Five categories are considered by ecommerceDB. Fashion is the largest segment in in Indonesia and accounts for 32% of the eCommerce revenue in in Indonesia. This is followed by Electronics & Media with 23%, Food & Personal Care with 15%, Furniture & Appliances with 15% and Toys, Hobby & DIY with the remaining 15%.

The eCommerce market in Indonesia
Top shipping service providers

In in Indonesia, JNE Express is the most frequently offered delivery service provider among online stores. Of those stores that indicating which service they use to transport their goods, 69% cited JNE Express as one of their providers. Moreover, TIKI and Sicepat are among the top three shipping service companies offered by online retailers in in Indonesia, at rates of 18% and 18%.

Shipping information is based on orders from the store's main country, which is defined as the one where the store generates most of its online revenue. In this case, it is in Indonesia. Only stores that provide information about their shipping providers can be considered.

Competitor analysis of shipping service providers in Indonesia The table shows the most offered shipping providers within the top 100 online stores in Indonesia. Shipping information is based on orders from the store's main country, which is defined as the one where the store generates most of its online revenue. In this case, it is in Indonesia. Only stores that provide information about their shipping providers can be considered.

# Shipping service provider
1. JNE Express 69%
2. TIKI 18%
3. Sicepat 18%
The eCommerce market in Indonesia

Explore the competitive landscape